Bidvest Car Rental strives to provide exceptional service before, during and after a rental and our reputation clearly indicates that we manage these processes extremely well.

We want to hear from you should you have any concerns or better yet, a compliment and can assure you that we take your opinion very seriously.  We want to be your preferred car rental company and will continue to add value to your car rental experience by listening to you, our valued Customer.

Renter Profile

Bidvest Car Rental have created Renter Profiles for each of our renters based on their Identity or Passport number.  Once we have linked all your personal information to either of these numbers, the information will reflect on your reservation whenever you reserve a vehicle and quote or enter your ID or Passport number.   When you arrive at our counter, we will identify you by way of your Driver’s License, verify your details on record, obtain authorisation (if paying by credit card), request your signature and hand you the key to your rental vehicle.  In addition to this feature our Customer Care Team (or any of our branches) will be able to access all your rental information at a glance and assist with copies of your invoices for both current and older rentals.

We do require our Customer’s full names and residential addresses to ensure we comply with the AARTO act and would therefore suggest that our FlyThru customers update their personal details here as well.

We fully understand the frustration of repeatedly providing the same information and whilst we need to balance our risk with our exceptional service delivery, we want to make this process as seamless as possible.  Your profile will enable us to recognise you as a highly valued  customer and we look forward to meeting you at a Bidvest Car Rental counter in the very near future.

Branches located in:

• Umhlanga
• Durban City
• King Shaka Airport

Bidvest Car Rental strives to provide exceptional service